FAQ

Frequently Asked Questions

• 1) what is the normal check-in TIME?

  Check-in can be done from 3pm till midnight.

• 2) What is the Normal CHECK-OUT TIME?

  Check-out must be done by 10am. Late check-out is not permitted and will imply an extra full day cost charge.

• 3) To use the kitchen should I pay More?

• Yes, but only if the Residence needs to do the cleaning once the host will check-out. Hosts can use the kitchen at no charge if they leave it as cleaned as before getting into the apartment.

• 4) Is Breakfast included?

• No. Breakfast has an extra cost of €10 per person for adults and €8 per person for children up to 10 years old.

• 5) CAn I bring my PET to the residence?

• Pets are not allowed and we will ask our hosts not to feed any animal that by chance can get close to the Residence.

• 6) do You have a list of outdoors activities?

• Sure. At your arrivals we can give you the information you need and the right tips for your outdoors experiences.

• 7) Do you have a restaurant?

• At the first floor you can find a great restaurant with a nice beach view. We don’t manage the restaurant but our guests are welcome.

• 8) Can I park my car at Residence Lido Chelo?

• Sure. We offer free parking for our guests (one car for every room).

• 9) I’ve booked a room, by when should I confirm it and pay the deposit?

• You have a week to pay the deposit. Once the confirmation is completed deposit cannot be refund.

• 10) What IF I CAncel my reservation after paying the deposit?

• Once the reservation is completed we cannot refund your deposit.